Lovely products, bad customer service. I've ordered a few times and the experience has been overall frustrating. The last order was a gift for someone with a delivery time of 2-4 days. After I followed up they tell me the product is out of production. They had not bothered to update me till I followed up. I asked for a refund for which I again had to send a number of emails before I got a response. Emails back from them are curt, no apology. Given the unpredictability of the service it's unfortunate that I'll hesitate to order again although their products are nice.
Daksh Goyal
