We had met SMET at Grand Designs, and when we decided to install and new staircase they were our first and only point of call. Even during Covid, the design process went very smoothly sharing information electronically until we had a design agreed. Then a visit for the final measurements. This all understandable during Covid and we are very grateful for the measures. We closed the design, agreed installation date.
Smet arranged for their installation team ( who were wonderful craftsmen) to remove our existing staircase which went smoothly. Then our new oak staircase arrived. The quality of workmanship is excellent, but unfortunately the first step of the whole staircase was built in their workshop with little thought of how the wood grain ran. It was in two differing ways. The workshop manufacturing side, failed to see and acknowledge it was a disaster where the designers did. We agreed to install it and cover that element over, but its a warning to others - do not leave manufacturing side any ability to make decisions, detail ALL, the design and installation is fantastic.